At Golf Poser Shop, we’re committed to providing premium golf equipment and apparel with exceptional service. Below you’ll find answers to our most common questions.
Product Questions
What types of golf products do you offer?
We specialise in premium golf equipment and apparel including:
- Golf accessories and bags
- Technical golf clothing (base layers, mid layers, outer layers)
- Performance footwear and shoes
- Protective gear (caps, gloves, sunglasses)
- Specialised golf trousers, shorts, and waterproofs
How do I choose the right size for golf apparel?
Each product page includes detailed size charts. For technical layers, we recommend considering how you’ll layer the garments. If you’re between sizes or need specific fit advice, our customer service team at [email protected] can provide personalised recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift wrapping or special notes with orders?
While we don’t currently offer gift wrapping, you can include a gift message during checkout that we’ll print on the packing slip.
Shipping & Delivery
Where do you ship to?
We ship worldwide except for some remote areas in Asia and other locations. If your location isn’t serviceable, our customer service team will notify you immediately after your order is placed.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 days after dispatch with tracking
- Free Shipping: Available on orders over £50, delivered via EMS in 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order is dispatched.
Can I change my shipping address after ordering?
Address changes may be possible if your order hasn’t been dispatched. Please contact us immediately at [email protected] with your order number and correct details.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn with original tags and packaging. To initiate a return, please contact our team at [email protected].
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend returning the original item and placing a new order for the correct size.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Account & Customer Service
How do I track my order?
You’ll receive tracking information via email once your order is dispatched. You can also contact us at [email protected] with your order number for updates.
What should I do if my order is incorrect or damaged?
Please contact us immediately at [email protected] with photos of the damaged/incorrect items and your order number. We’ll arrange for replacements or returns as appropriate.
How can I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Still have questions?
Our customer service team is here to help with any additional questions about our premium golf products and services. Email us at [email protected] and we’ll get back to you promptly.